Terms & Conditions-Lowell's Pro Cleaning

Effective Date: July 1, 2025

These Terms and Conditions ("Agreement") outline the policies and expectations for all services provided by Lowell’s Pro Cleaning ("Service Provider"). By paying the holding deposit or continuing to use our services, you ("Client") agree to be bound by the following terms:

1. Services Provided

The Service Provider agrees to provide professional home cleaning services.
Services may include:

Standard cleaning (bathrooms, kitchens, dusting, floors)
Deep cleaning (baseboards, inside appliances, etc.)
Move-in / move-out cleaning

2. Payment Terms

Payment is due in full on the day of each cleaning. No exceptions.
If payment is not received at the time of service, the cleaning will not be performed.
A non-refundable holding deposit of $45 is required to secure the first appointment.
Accepted payment methods: Credit, ACH payments.

Recurring Clients:

Weekly: Payment due at each weekly service.
Biweekly: Payment due at each biweekly service.
Monthly: Payment due at each monthly service.

If an appointment is rescheduled, payment is due on the new date. Service will not be carried forward without payment.

3. Cancellation & Rescheduling

Cancel or reschedule at least 48 hours in advance.
The holding deposit is non-refundable, even with proper notice.
Appointments may be rescheduled once with no added fee if proper notice is given.

4. Satisfaction Guarantee

If you are unsatisfied with the cleaning:

Notify us within 24 hours of service completion.
Contact by voicemail at 301-893-7227 or email lowellsprocleaning@gmail.com.
We will return to correct the issue at no cost.
After 24 hours, service is considered final and accepted.

5. Access Policy

The Client must be present or provide a secure method of entry (door code, key, etc.).
If the Service Provider cannot access the property within 30 minutes of the scheduled time, the appointment will be canceled and the Client will be charged 50% of the full cleaning fee.

6. Pets

Aggressive pets must be secured during the cleaning.
Clients with pets must provide their own vacuum to prevent pet dander cross-contamination.
Inform us in advance if pets will be present.

Pet Fee:
An additional fee of $25 to $50 may apply depending on the number of pets, visible pet hair, and cleaning time required. This will be discussed at booking or during the initial walk-through.

7. Client Responsibilities

Remove valuables or fragile items before the cleaning.
Inform the Service Provider of any special surfaces or required cleaning products.
Report any hazards (e.g., pest issues, mold, loose fixtures) prior to the appointment.

8. Supplies

We bring general cleaning supplies.
Eco-friendly products available upon request.
Special products (e.g., wood polish) must be supplied by the Client.

9. Liability

The Service Provider is not liable for:

Pre-existing damage
Improperly installed or unsecured items
Damage caused by undisclosed hazards

All concerns must be reported within 24 hours of service.

10. Media Release (Photos & Videos)

Photos/videos may be taken during the cleaning for marketing purposes.

No identifying features or personal information will be included.
All individuals will remain anonymous.
Your privacy is important to us, and all content will be used professionally and respectfully.

11. Biohazard Policy

We do not handle biohazardous materials, including:

Human or animal waste
Blood or bodily fluids
Sharps (needles, etc.)
Mold, mildew, or hazardous chemicals
Pest infestations

If a biohazard is discovered, the appointment may be paused or canceled, and partial or full payment may still apply. Clients must disclose known hazards in advance.

12. Insurance

We are a fully insured cleaning service. Proof of insurance available upon request.

Coverage includes accidental damage caused during routine service but does not include:

Pre-existing damage
Improperly installed/unsecured items
Damage caused by undisclosed hazards

13. Pricing Disclaimer for Excessive Clutter or Hoarding

Prices listed do not include excessively cluttered or hoarding conditions.
If such conditions are discovered:

Service will be paused.
A revised quote will be provided.
Work will resume only after mutual agreement on the updated pricing.

14. Acknowledgment

By paying the holding deposit or scheduling service, the Client agrees to all terms listed in this agreement.